System / Aatrix error, generating F941 deposit

SUGGESTED

Just doing prep work for January taxes, went to generate the Deposit form for Form 941.

Got a dialog labeled "AatrixForms.exe - Entry Point Not Found", with the following text:

The procedure entry point ?dumpAccumulativeTimesCache@Timers@Aatrix@@QAEXXZ could not be located in the dynamic link library C:\Programs Files (x86)\Common Files\Peach\FormViewer\AatrixForms.exe.

(Words only a techie could love LOL.)

And importantly, it did NOT display the requested form.

SO I think we've got like 2 weeks to get a solution ... because unless my setup is unique, there will be a bunch of users running into this around the 14th!

We did upgrade to 2023 version of Sage 50, and did apply the second January payroll update. (And this is first tax form attempt we made, since the updates.)

Thanks for your help!

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  • 0 in reply to Malinda Goodson
    SUGGESTED

    If you haven't gotten this fixed yet, follow these steps.

    1. Close Sage 50, open the File Explorer and browse to C:\Program Files (x86)\Common Files\Peach (or, on a 32-bit Windows PC, C:\Program Files\Common Files\Peach).
    2. Open the Formviwer folder and locate ErrorReport.exe, double click and select Fix Update
    3. When prompted to reload as Admin select OK, if prompted with UAC login enter Admin credentials
    4. Select Fix Update again
    5. Update will proceed as normal, once complete open tax forms