Hi Jolie Chaney, 

Thanks for reaching out. It sounds like you've encountered quite a challenge with importing your timeclock .csv file following the 2024 upgrade. If you're still in need of assistance, we'll certainly do our best to guide you. It's possible that the upgrade may have altered the path or permissions required for importing, or there could be changes in the required fields for the Time Ticket Register that need to be reflected in your .csv file.

To assist your time clock IT personnel, it might be helpful to review any changes in the import requirements or file path settings as a result of the upgrade. Additionally, checking the format and fields in your .csv file against the latest version's requirements could provide some insight. If the issue persists, we can explore more resources or steps to resolve this.

Warm Regards,
Erzsi