My company has multiple pay types. We have regular billable, OT billable, regular non-billable, OT non-billable, personal leave, holiday and bonus/incentive pay types for our hourly employees. Not to mention all our employees hourly pay rates are not the same. The posted instructions offer a solution if you have more than 3 pay types, but according to the instructions "If there are 3 or more regular wage rates, they can be included in the annualization but the amounts must be specified in the formula which can only be applied if the rate is consistent among all employees." I am not sure how Sage thinks it is standard for companies to only have two pay types and/or pay all employees the same rate? I called Sage customer support and was given two options as a fix. 

1. Create new formulas myself for each pay rate, type and filing status. Which is EASILY in the hundreds of formulas. Not sure how this is even feasible for anyone to do along with their normal day-to-day workload.

2. Send them the info and they will have the Sage Expert Team create the formulas for me and send them to me.... FOR AN ADDITIONAL FEE. 

3. Or completely restructure the way we pay our employees, handle our billings/invoices and conduct our business by not using so many pay types. 

After I was told my options, I expressed how these were not acceptable solutions for my company or any paying Sage customer. I was told yet again, this was the only solutions they have. I asked to be escalated to someone else such as the expert team or something. I was told "It doesn't matter who I transfer you to, they are going to tell you the same thing." This is just unbelievable that these are the only solutions provided. Not to mention that if the employee's rates ever change the formulas would have to be manually updated. This is unacceptable for Sage users. Sounds like I may need to reconsider converting to Quickbooks.