Hi Renee Cashio ,

Thanks for reaching out. Are you still experiencing this issue?  Based on what you've described, it seems there might be a couple of factors at play, including the need for correct server credentials or possibly an issue with the Sage 50 HR setup.

Firstly, please ensure that you're entering the correct username and password for the server connection. If you're not sure what these are, you'll need to contact your system administrator or IT professional as these credentials are typically managed by them.

If you've confirmed the credentials are correct and the issue persists, I'd suggest referring to our help articles for setting up Sage HR integration. This includes syncing employees to Sage HR and uploading payslips. Please visit our Sage 50 Welcome Center for step-by-step guides and also consider watching the "What's New in Release 2024.0" video on YouTube for additional insights.

For more personalized assistance, I recommend starting a chat with support through the help topics mentioned in the Sage HR integration help article. Our support team can provide detailed guidance to troubleshoot the issues you're facing.

Please check out the relevant Knowledgebase Articles for detailed instructions and do not hesitate to reach out for further assistance:

• How to set up Sage HR integration
• How to sync employees to Sage HR

If this helps please mark it as verified :)

Warm Regards,
Erzsi

Yes, I am still having this issue. I have no idea what to do. Every time I call the help desk, no one can help me.