Tax Forms Disappearing

Last month, we were working with Sage 50 2013 when our federal tax forms disappeared.  I went through all of the steps on the support page to no avail.  We upgraded to Sage 50 2014 at the end of last month, I also installed the Payroll Tax Update January 2014 after I upgraded to 2014.  Our tax forms reappeared.  At the beginning of this week, the forms have disappeared again.  Again, I went through the steps on Sage's support page and nothing.  If I can't get this to work, we'll have to go to a third party payroll solution which I'm pretty upset about since we already paid for payroll with Sage.

Thanks