State Unemployment set up

Pretty new to the Sage program, but not new to payroll tax reports.  My State unemployment form is coming up with all zeros.  There has been wages for 3rd quarter and my 941 pulls the right information and correct numbers, but yet my state unemployment form is showing up with all 0's on every line.  I called into customer help and after almost 45 minutes the guy tells me that since all of our employees have gross wages over the limit that the report is correct.  I know this isn't true, I still need to report the gross wages and cannot figure out what setting is not set up correctly to get this information on the sheet.  Can anyone give me any ideas of where else to be looking and what to be looking for?