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Heather@KauffmanBrands

Printer margin issues

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I have a user who's invoices print with the right margin cut off. The printer is old and she's working from a different workstation. The workstation is running Windows 8.1 on a 64 bit machine. She can print from any other application without issues, but for some reason her Business Works Invoices have a problem with the right margin. The printer is an HP Laserjet P3015.

Any ideas?

Thanks.
Heather

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    Heather-
    Unfortunately I don't have any quick solutions for the problem you are explaining above. If this worked in the past and now it doesn't then I would have you go over what has changed. Does the same issue happen when using the SAMPLE company? Does the same thing happen is you use a different form template. If other users are not having the same results, review the printer and setting on those machines and duplicate it on this machine. Next, I would start by going through the Knowledge Base article ID:18718 How to troubleshoot form printing issues. Otherwise, I would recommend calling support directly for additional suggestions relating to your printing issue.
    Thanks,
    Coleen Graber
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  • 0
    SUGGESTED
    Heather-
    Unfortunately I don't have any quick solutions for the problem you are explaining above. If this worked in the past and now it doesn't then I would have you go over what has changed. Does the same issue happen when using the SAMPLE company? Does the same thing happen is you use a different form template. If other users are not having the same results, review the printer and setting on those machines and duplicate it on this machine. Next, I would start by going through the Knowledge Base article ID:18718 How to troubleshoot form printing issues. Otherwise, I would recommend calling support directly for additional suggestions relating to your printing issue.
    Thanks,
    Coleen Graber
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