Sales Analysis Report Includes Incorrect Information?

SUGGESTED

When running a sales analysis report by sales rep it is showing the invoice total even when there is a Line Item on the invoice that does not post to sales for the company as a whole.

We are a printing company and Postage is a pass through expense so when invoicing item #TP posts to a Current Asset account that the money has already been prepaid out of to the USPS.  Since by law we cannot adjust the postage this does not count toward sales - basically a type of escrow.

Does anybody have any idea of how to get the sales analysis report to show the same total that the sales account shows for this invoice?  Since we base sales compensation off this report it is a major problem - I can't pay commission on $71,000 in postage on one job when I do not make anything on it.

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  • 0
    SUGGESTED
    The Sales Analysis report by Sales Rep is really not designed to match the Sales Account. Otherwise you can run the Sales Analysis report by Sales Account. The Sales Analysis report is going to give you the Invoice Subtotal (which is the total of the line items on the invoice) and the Total of the invoice - which include sales tax, miscellaneous charges, freight, etc... If you do not enter your Postage as a line item in the invoice you should be able to use the Subtotal column. If you post your Postage as a line item in the invoice then, the report is designed to include it in the totals. If you need additional assistance on this issue, I would recommend calling 800-447-5700 and open a support case to work direction with a support analysis and you can discuss the specifics on how you post your transactions and what your options are.
    Thanks,
    Coleen
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  • 0
    SUGGESTED
    The Sales Analysis report by Sales Rep is really not designed to match the Sales Account. Otherwise you can run the Sales Analysis report by Sales Account. The Sales Analysis report is going to give you the Invoice Subtotal (which is the total of the line items on the invoice) and the Total of the invoice - which include sales tax, miscellaneous charges, freight, etc... If you do not enter your Postage as a line item in the invoice you should be able to use the Subtotal column. If you post your Postage as a line item in the invoice then, the report is designed to include it in the totals. If you need additional assistance on this issue, I would recommend calling 800-447-5700 and open a support case to work direction with a support analysis and you can discuss the specifics on how you post your transactions and what your options are.
    Thanks,
    Coleen
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