Payroll closed for year but direct deposit wasn't posted

Question

I have run my payroll year end reports and closed payroll for the year and just realized that a December payroll direct deposit wasn't posted. Do I have to restore and re run all reports and re close for the year? Need answer ASAP because I have to process first 2019 payroll this morning.

Coleen Graber · Answer

LeeLee21- 
 If the only step you are referring to is the PR, Transfer, Post Direct Deposit then you are fine. You can Post Direct Deposit after you closed Payroll for December. You mainly need to have all the employee payroll checks posted by either printing a checks or emailing the direct deposit advices (pay check stub) prior to closing Payroll for December. For other articles regarding year end, you may also want to review Knowledge Base articles #18659 How to complete payroll year-end processing, #24694 Year End Tips, and #92086 Sage BusinessWorks: Year-end Resources. 
 Thanks, 
 Coleen

Coleen Graber · Answer

LeeLee21- 
 You questions maybe more than I can address in this forum. Posting direct deposit should be the same. However, direct deposits are done in batches. If one amount is wrong, you need to void and reissue the whole batch to get a new direct deposit ACH file to send to the bank for the correct amount. You may be able to work with your bank to get one amount edited - but that is up to your bank and what they allow you to edit. Otherwise, it would be voiding the batch in BW and reissuing with the correct amount. Then creating a new Direct Deposit File with the new amounts. Otherwise, if you need additional assistance, then I would recommend you call 800-447-5700 to create a case to work with a support analyst to discuss your specific issue. 
 Thanks, 
 Coleen

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Payroll closed for year but direct deposit wasn't posted

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