reprint invoice

SOLVED

I am having issues re printing an invoice for a client.  It is still open in the system but can not bring it up to print?   HELP!

  • 0

    It depends on where the invoice was created.

    If within the Order Entry module, Invoices>Reprint Invoices

    If within the Accounts Receivable module>Transactions>Reprint Invoices

  • 0

    I have tried both an neither of those work.

  • +1
    verified answer

    Dondi-

    I would check how the invoices were entered.

    You can only reprint invoices entered in:

    • AR, Transactions, Invoices
    • OE, Invoices, Direct Invoicing
    • Or invoice created in AR, Transactions, Recurring Invoices if “Print or E-mail copy” was selected at the time of posting the invoice

    You cannot print or reprint Quick or Import Invoices

    • Customer invoices entered in AR, Invoices, Quick Invoices does not keep line item detail and therefore unable to reprint the invoice.
    • Customer invoices imported in AR, Transfer, Import Invoices would be considered the same as Quick Invoice because no line item detail is imported 

    If these were a regular AR or OE invoice and you can still not reprint them, then I would have you call support at 800-447-5700 so they can work with you to do some additional troubleshooting.

    Thanks,

    Coleen