I cant believe that after all of this time that the print report groups feature has still not been FIXED!
I cant believe that after all of this time that the print report groups feature has still not been FIXED!
Hi Doug,
This issue has been fixed with Sage BusinessWorks 2021 SP 6. Please download and install the most current service pack for Sage BusinessWorks 2021 on the server and every workstation. Please see article 17285 https://support.na.sage.com/selfservice/viewdocument.do?externalID=17285 for further instructions on how to download and install service packs.
I am using SP8 and my print report groups still does not work.
I am sorry to hear you are still experiencing an issue with your Report Groups. The issue with reports groups that was resolved in V2021 SP 6 related with “Errors will occur when printing or previewing any report group in Sage BusinessWorks 2021”. In particular it related to issues in Sage BusinessWorks Version 2021, when previewing or printing any Report Group it would generate errors if the report group contains reports from any module other than general ledger or payroll. Errors may include "Access Violation in taskxxxx...", Invalid Argument to Date Encode", "Report Engine - Failed to Respond"
Here is a link to that article:
https://support.na.sage.com/selfservice/viewdocument.do?externalID=107372
If that is the issue you are experiencing with report groups, then I would first reinstall the latest service pack for v2021 and make sure the service pack is installed on the server as well as downloaded and installed on each workstation. For v2021 service packs must be installed on each workstation, as well as the server.
Here is the link on installing service packs: https://support.na.sage.com/selfservice/viewdocument.do?externalID=17285
If you are still experiencing this issue after reinstalling the service pack, then I would suggestion working with the support team by going to Help, Live chat from within the program. They can troubleshoot the issue you are experiencing with your report groups further.
Sincerely,
Coleen
After running the SP8 service pack, my Reports Groups still received errors.
I deleted all of my saved folders and reports in the Report Groups Feature, and then set the reports up again.
The Report Groups Feature worked after that. I think the glitch was the old saved reports.
I hope this clears it up for you!
*Community Hub is the new name for Sage City