ESCOPAM-

It sounds like you may have experienced an interruption when that transaction was posting.  If you are not finding the AR posting in your GL, I would suggest to back up and rebuild the following modules in this order:  GL, AR, IC, OE.   If you do not own IC-Inventory or OE-Order Entry, then there is nothing for you to rebuild for those modules.

 Here are the instructions for rebuilding: How to rebuild  

 If the rebuild does not resolve the issue, then you can post a journal entry to simulate the original posting.  Otherwise, if you want to further troubleshoot this issue after the rebuild, I would recommend going to Help, Live Chat to open a support ticket with a support analyst.

Sincerely,

Coleen

Are you in setup mode?

Are you in setup mode?

I shouldn't be since we've had the program for well over 10 years, but how can I verify that? Where do I look for the status?

Never mind, I found it, and BW is not in setup mode.

Thank you for the information, Coleen. We've used BW for many, many years and I've never done a rebuild. It did locate 20 errors in the GL and 0 in all other modules, however, the transaction still does not show up in GL. I will make the adjusting journal entry and also contact a support analyst.