CWP GAL-

If the deposit was posted two times in AR, Transactions, Post Receipts, then you will want to use AR, Transactions, Void Receipts to void the duplicate. (see enclosed article)

If the deposit was posted only once to the customer, but accidentally multiple time in AR, Transactions, Bank Deposit, then I would Void both deposits in CM, Transactions, Void Bank Transactions. Enter the bank deposit again in AR, Transactions, Bank Deposits.  (see enclosed article) 

If the deposit was not entered in AR and was entered in CM, then just void the duplicate deposit in CM, Transactions, Void Bank Transactions. 

If it does not fall into any of these scenarios, then I would recommend going to Help, Live Chat to open a case with a support analyst. 

Sincerely,

Coleen

If trouble accessing these link go to www.sagekb.com and search on these titles:

How to void customer cash, check or credit card customer payments or receipts

Bank Deposit from Accounts Receivable deposited twice in error