Hi Elisa,

We've been using Sage BW for many years, though, this is the 1st time I've used the knowledgebase/discussion platform.  We have found that what works for us is to enter an AR credit memo in the current period for the vendor in question.  This will clear the balance owed on that invoice moving forward.  It will not adjust their statement from the prior period but will be reflected on their upcoming statement.  I hope this is helpful in your situation.

Thank you so much Paige!

Elisa-

If you have created an invoice under the wrong customer in Accounts Receivable, then you will want to void the invoice.  When you void an invoice, you can choose the void date.   Best practice is to enter the void date as the same date as the original invoice.  To void the original invoice,  please see enclosed article for additional instructions on voiding a customer invoice: How to void customer invoices entered through Accounts Receivable

If you have issues accessing this link for this article directly, copy and paste the title into www.sagekb.com

Sincerely,

Coleen