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Paige Whisnant

OE Invoices post to GL but not available in AR Bank Deposit for reconcile

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We reconcile our OE credit card transactions daily by doing a bank deposit that we match to our batched transactions from our credit card processor.  When I attempted to perform an AR bank deposit, there is a customer that is not showing up to check off on.  Upon further investigation, the transactions for this customer are NOT in the AR Invoice register but ARE posted to the GL.  What could be the cause of this?

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    We had a similar issue, but it is still not resolved. We have been getting errors in the OE module. One of the errors caused a transaction to post to AR but not to GL. We still have not figured out what is causing the errors. The only solution for us was to JE the transaction into GL. You may have to re-enter the transaction in AR then JE it out of GL just once. Hope you find out what caused your error, we still have not.

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    Hi Paige-

    Thank you for creating a case so we were able to troubleshoot this further with you.  For anyone that is following, it was determined that there was an unsuccessful month end closed that caused the issue with the data.  Generally, if you experience an issue with the month end close and it does not close successfully, you will want to restore a backup prior to attempting the close.  After the restore, you can process your close again.  For additional information on this topic, please see article: 

    Month-end close or data rebuild does not finish successfully

    If you have issues accessing this link for this article directly, copy and paste the title into www.sagekb.com

    Sincerely,

    Coleen

*Community Hub is the new name for Sage City