x Want to participate? Join the group to interact
Options
  • State Suggested Answer
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 47 subscribers
  • Views 277 views
  • Users 0 members are here
Browse Forums
Announcements
51
topics
34
replies
General Discussion
1k
topics
2k
replies
Elisa Garibay

Order Entry Item ID Issue

SUGGESTED
Posted By

When we are working in Order Entry and enter the Item ID. We are having issues with some accounts.  An error message appears that states XXXX is not present in the list, inactive or private. Do you want to add to the list?  Why does this error out if it is a valid General Ledger Account.

We have tried to add it to the Items in Order Entry but still get an error message. 100% new to SAGE and trying to learn as I go.  

Any feedback would be appreciated!

Elisa

  • 0
    SUGGESTED

    Elisa-

    If you are looking for solutions for the error message you are receiving, you can search for a resolution on the Sage Knowledgebase at www.sagekb.com.  In the Sage BusinessWorks program, when working in Order Entry, we use ‘Part #s’ for our line items.  To add a part, you can go to IC, Parts, Maintain Parts.  If you are using ‘Item IDs’, I am thinking you may not be using the Sage BusinessWorks program and may be using another Sage program.  You can verify your Sage BusinessWorks version by going to Help, About.  To access another Sage product , please go to https://www.sagecity.com/global-resources 

    Otherwise, to further troubleshoot this in Sage BusinessWorks, we would need to get some additional information about what you are performing and the exact error message you are receiving.  To further troubleshoot your issue, I would recommend working directly with a support analyst using our Live Chat support by going to Help, Live Chat or use this link Live Chat.  

    Sincerely,

    Coleen

*Community Hub is the new name for Sage City