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Andre Harsham

Help - Editing invoice details after the payment has been voided in Sage Intacct

Posted By

After sending a cheque out for payment and confirming the payment in Sage, I was informed that the address on the cheque was incorrect. In an attempt to re-submit the payment, I voided the cheque payment under the "cheque register" function, and the payment re-appeared under the "pay bills" screen as expected. 

The issue is related for the voided payment that re-appears under the pay bills screen. When I pull up this transaction to update the address using the refresh button, or try making any updates to the transaction what's so ever, I get an error message saying "Transaction 'XXXXX' is already paid and can't be deleted. [Support ID: uS9hNEB001%7EZNpLYP0u52G-OcQWDqLHXQAAAAo]

#BL03002181

If a cheque has been voided, and a change needs to be made to that voided payment, what's the best way to do so?

  • 0

    Hi Andre,

    Thanks for joining Sage City.

    We noticed that you have posted your question in the Sage BusinessWorks Support Group but your question seems to relate to Sage Intacct.  Could you please confirm which Sage product you are using so we can make sure it is in the correct forum?

    If you are using Sage Intacct, please note that this product is not currently hosted on the Sage CIty platform.  You will be able to post and ask your question on the Sage Intacct Community, which is located at this link: community.intacct.com

    Thanks,
    Derek

*Community Hub is the new name for Sage City