After the last service Pack 2 for 2023 version I am unable to select the invoices I want to pay. I now have to put in the amount to select the payment. Was this supposed to be a good change? I dont see it noted in the release notes
Thank you I would never had thought to scroll through them. No not an improvement for us either. Appreciate the information!!
Coleen, that link sends us to the old KB site and does not loop back to the new one by just logging in. Actually, it won't even let me login there. Could you post a different link?
For our company, the update you're referring to added an extra step to the manual selection process. By adding more columns it moved the manual selection check box farther to the right. This move now requires scrolling to the right to select the invoice then back again to check discount and verify choice. Definitely not an improvement for us!
Thank you I would never had thought to scroll through them. No not an improvement for us either. Appreciate the information!!
I understand you are experiencing an issue when you are trying to select invoices to pay and the column is not visible on the screen. It appears this relates with a change in SP 2 for v2023 that increased the invoice # column and added a Detail column to view the invoice detail. It has been reported for some users, this change is causing them to have to scroll to the right to see all the columns.
This issue is being research by our engineers at this time. Since it is not happening with all users, it may relate to environmental differences among a user’s display settings . I have included the Knowledge Base article link below that gives some suggestions to the display settings that may help resolve your issue.
For further information on this issue and to follow it on our Knowledge base, please use this link:
I am unable to select invoices to pay
Sincerely,
Coleen
Coleen, that link sends us to the old KB site and does not loop back to the new one by just logging in. Actually, it won't even let me login there. Could you post a different link?
Sorry about - not sure what happened with that link. Try this one:
https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=230929173850000
*Community Hub is the new name for Sage City