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Nick DL

Vacation PTO not calculating

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I processed my first payroll of 2024.  I went through my PTO/vacation payout after the payroll was processed to verify and the vacation that was paid out did not change the amount of PTO taken for the pay period.  The amount on the check printed was incorrect and so was the amount in the maintain employees.  Anyone else having this issue?

I am on the service pack 2021.17.

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    Nick DL-

    I am sorry to hear that you are experiencing an issue with the PTO/Vacation since installing the SP 17 V2021 update. 

    Our team is currently researching an issue with the vacation, sick, and holiday accruals reporting incorrect information in some fields after installing the new service pack SP 17 for V2021 or SP 3 for V2023.  This appears to be similar to what you are experiencing.  Our engineers are reviewing the issue.  We will update Community Hub as information becomes available on this issue.

    To assure your specific issue is being addressed, we recommend you open a case by going to Help, Live Chat from within the program to open a case.

    Sincerely,

    Coleen

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    SUGGESTED

    Nick DL-

    I am sorry to hear that you are experiencing an issue with the PTO/Vacation since installing the SP 17 V2021 update. 

    Our team is currently researching an issue with the vacation, sick, and holiday accruals reporting incorrect information in some fields after installing the new service pack SP 17 for V2021 or SP 3 for V2023.  This appears to be similar to what you are experiencing.  Our engineers are reviewing the issue.  We will update Community Hub as information becomes available on this issue.

    To assure your specific issue is being addressed, we recommend you open a case by going to Help, Live Chat from within the program to open a case.

    Sincerely,

    Coleen

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