Yesterday I upgraded from BusinessWorks 2012 to BusinessWorks 2013. I also reinstalled Windows on the UPS Worldship computer. That computer previously connected to BW via ODBC. Sage KB #17817 covered using the CreateDSN tool and now within Windows Vista's ODBC connection utility I do see a System DSN for the data on the server. However, every attempt to authenticate using that ODBC connection fails. Per Sage KB #18769 I tried the BW MANAGER user and password in multiple variants, all without success (manager, MANAGER, password all lower case, password all upper case). Prior to reading that second KB article I tried the domain user I had been using when installing the BW client on users' computers, the domain administrator user, and at least two other BW users, all were unsuccessful.

What do I need to do? Did something get turned off on the MANAGER user with the upgrade from BW 2012 to BW 2013? I don't know what username they used previously for this ODBC connection.