1. use Shadow copy thru the OS

2. make sure there are no stuck tasks, they do not always show up with the in app feature (network status), try DbRegister.exe (in the Sage BW  folder

Shadow copy?  That would be the backup outside of the app itself.  My bookkeeper is trying to do the built in BWG backup, not an OS level backup.

then its likely the stuck task.  A report or "task" could have crashed and its holding open a file.

Try running the DBRegister and view USERS and then the 2 tabs (NAV and SQL Users)

if you DISCONNECT ALL you will KICK any logged in user(s)

so its best not to have anyone doing anything IMPORTANT

next to that , try restarting the server

then its likely the stuck task.  A report or "task" could have crashed and its holding open a file.

Try running the DBRegister and view USERS and then the 2 tabs (NAV and SQL Users)

if you DISCONNECT ALL you will KICK any logged in user(s)

so its best not to have anyone doing anything IMPORTANT

next to that , try restarting the server

Well, I did restart the server, and she told me she got the same error after a reboot.

Do I run DBRegister from the server? or is that something on that is run on the workstation?

either  , it may ask for a login at the workstation.

Look on the knowledge base for article 17294