Issue:

Sage 100 Contractor version 22.3.91 and later includes improvements for creating records from another software product. If you use version 22.3.91 or later, and you use Sage Paperless Construction or a 3rd party software to create records in Sage 100 Contractor, be aware that you might have duplicate link numbers in your data. This may cause:

• An inability to void a transaction with a duplicate link number. Attempting to void the transaction results in the message “Unable to void: The record's Link# [#######] is duplicated in the database. Please contact technical support to fix this error.”
• Unexpected results when you view related information for a record. For example, viewing the source for a ledger transaction record shows an unrelated invoice, or viewing job cost information shows additional, unrelated job costs.

Action:

U.S. Edition:

If you use Sage Paperless Construction, follow option 1. If you use 3rd party software to create records, use option 2.

Option 1:

Sage Paperless Construction version 2020.0.0.11 and later is compatible with Sage 100 Contractor version 22.3.91 and later. Use KB 108647 "Duplicate link numbers in software" to check for duplicate link numbers. If no duplicates are found, no further action is needed.

If your Sage Paperless Construction version is earlier than 2020.0.0.11 and your Sage 100 Contractor version is 22.3.91 or later:

o Upgrade Sage Paperless Construction to a current version. See KB 77757 “Sage Paperless Construction: How do I get the latest version?” for steps to upgrade.
o Check for duplicate link numbers by following the steps in KB 108647 "Duplicate link numbers in software"
o No further action is needed.

Option 2:

If you use 3rd party software to create records in Sage 100 Contractor version 22.3.91 or later, contact your 3rd party vendor to ensure their product is using the latest Sage 100 Contractor API. You can also check for duplicate link numbers by following the steps in KB 108647 "Duplicate link numbers in software."

Need help closing the year?

Visit www.Sage.com/Resources for options, including links to Sage Knowledgebase, Sage City, Sage University, and Sage Year-end Center, as well as Sage Q&A Live, Chat, and Online Case submission.  

Questions? To start (or join) a discussion about this topic, please visit the Sage 100 Contractor General Discussion forum.