Moving to hosted solution for 100 Contractor. Has anyone use Swizznet, or can you recommend other solutions?

Question

Hello everyone, 
 I'm new to this site/forum. I recently took over IT for a company that is using 100 Contractor installed on site. We must upgrade to the newest SQL based version, but don't currently have the server capacity to meet minimum requirements. For this and a number of other reasons, we've decided to go with a hosted solution. Several months prior to my arrival a quote was obtained from a Sage hosting company called Swizznet. I don't know much about them yet, except that they are fairly local to us. For 10 users and 50GB storage, the monthly rate is $770. 
 For whatever reason, despite the prior IT admin informing the CFO and others of the situation, no due diligence was performed to narrow down and vet options for hosting. I've been in this job barely a month and this is now at an urgent status. So I'm inclined to just go with Swizznet and hope it goes well. But of course, I should at least ask around a bit. 
 Does anyone have good insights or pointers regarding the pro/cons and trade-offs of a hosted solution vs. on premise? One thing I've read is that administrative access requires RDP, at least with one provider. 
 And it turns out I don't know what is the best category for this discussion...I guess conversion? 
 Thanks for your help on this, 
 
 Brad S.

Denise Johnson · Answer

Hello Brad, 
 From the Sage 100 Contractor side of things, please make sure that you have access to Database Administration (installed at server level) to perform tasks such as manual backups and restores, nightly maintenance, archiving (GL & PR), and tasks performed by technical support (if needed). These aren't everyday tasks but when needed, they are needed without a delay. 
 I'm sure Swizznet has probably heard of this before but for you, since you are newer to the program, it would be a great question to ask them. 
 
 How do I access Database Administration to perform these tasks? 
 Where are the nightly backups stored? Access? 
 
 You can read about the Database Administration tool here: http://cdn.na.sage.com/docs/en/customer/100contractor/20_7US/open/DatabaseAndCompanyAdministrationGuide.pdf 
 Installation and License Guide here: http://cdn.na.sage.com/docs/en/customer/100contractor/20_7US/open/InstallationAndLicenseAdminGuide.pdf 
 Thank you, 
 Denise Johnson, PBA, Sage 100 Contractor

Kelcie Jensen · Answer

I have a lot of customers that use ServerNova for hosting Sage 100 Contractor. They have a pretty good knowledge and ability to help with Sage 100 Contractor IT issues. http://servernova.net/ 
 Alternatively, Trapp hosts Sage 100 Contractor as well. I personally prefer working with ServerNova, but Trapp works really well too. http://trapptechnology.com/

Sage Construction & Real Estate

Moving to hosted solution for 100 Contractor. Has anyone use Swizznet, or can you recommend other solutions?

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