Keep getting error that Sage file did not backup.

Every time I open Sage Contractor 100 (version 21.3.39.0) I get an error saying that the Sage file did not backup. 

Though when i check the backup schedule it is set to backup every night.  And i can see the backup files in the backup folder.

Is this error message incorrect?  

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  • 0

    Hello smaris,

    If you check the backup folder and open the __SADMB_LastResultsLog.txt file, does it says that the last backup was successful? If so, then go into Database Administration on the server and make an on-demand backup and see if the error goes away. The backup warnings are database-specific.

    Greig Hollister

    Sage

  • 0 in reply to ghollister

    I looked in that log file, and no, it was not successful.  Here's the log:

    2019-01-08 02:12:40 [AEC Industrial] An unkown error occurred running the nightly maintenance and backup
    2019-01-08 02:12:40 [AEC Industrial] ERROR: The process cannot access the file 'C:\Program Files\Microsoft SQL Server\MSSQL12.SAGE100CON\MSSQL\Backup\AEC Industrial.S100CBackup' because it is being used by another process.
    2019-01-08 02:31:32 [AEC Industrial] An unkown error occurred running the nightly maintenance and backup
    2019-01-08 02:31:32 [AEC Industrial] ERROR: Could not find a part of the path 'D:\Sage100Con\Temp\1D4A730B0BFEC9E\AEC Industrial.S100CBackup'.

    Any ideas how to fix that?

  • 0 in reply to smaris

    smaris,

    Please open a support ticket with Sage 100 Contractor Support for further assistance with this issue. You can open a ticket via Live Chat.

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