Recently filed W2s are not listed in Aatrix History button

We recently filed 2023 W2s and completed the process except printing the employee copies to pdf for our records.  I understand that the Aatrix files are located inside the company folder on the server where they were processed and we can see them there.  But they don't show in the history button at all.  We also confirmed they show up in our Aatrix account as filed.  How do we get them to show up in the history button to access them in order to reprint?