BrendVM-

You can contact your Business Partner who can put you in touch with a consultant in your area that can further assistant you with report writing. That is not something we currently can help you with in support. If you do not know who your Business Partner is, please email me directly at [email protected] with your Customer ID # so I can get you that information.

Thank you.

Brandi, we have NEVER heard of or used the business partner in New Jersey (we are in Michigan) that Sage assigned to us. That's an unacceptable answer as far as I'm concerned - we're being forced to pay someone else when we are already paying in excess of $3,000 per year for support.

Brandi, we have NEVER heard of or used the business partner in New Jersey (we are in Michigan) that Sage assigned to us. That's an unacceptable answer as far as I'm concerned - we're being forced to pay someone else when we are already paying in excess of $3,000 per year for support.

BrendaVM-

In support, we are not trained in report writing. We assist you with questions or issues with the program and the "canned" reports that come with the software. Report writing is outside the scope of our support. That is why I suggested you contact your Business Partner and they can put you in touch with a consultant who is trained in report writing.

Thank you,

The problem is (and I truly believe this) that the issue I'm facing is not a "report writing" issue but a database table issue. I can't even get anyone to listen to me to understand that. I took the report writing class. I followed it step by step. It doesn't work because the table isn't associated with the primary table. I can't even get anyone at Sage to listen long enough to look at the problem. I don't want to waste more money on a business partner when I've already wasted money taking the class Sage recommended and gotten nowhere because the tables are not properly linked.

I can make other calculated fields from associated tables and they work just fine. The problem is these two tables aren't talking to each other and no one at Sage seems willing to even look at it.

BrendaVM-

I provided you my direct email if you would like to follow up with me by email. As I explained we are not trained in report writing and creating calculated fields. We can take this off line since you feel like you are not being helped in the way you would like.

Thank you,

I think it is important that the discussion continue here.

This is a community, right? Aren't we all supposed to help each other out? What happens when the next person encounters the same problem, turns to the forum for help, and discovers that it was handled in secret or for a fee?

I believe it is important that BrendaVM be allowed to explain that you don't understand her problem.

Hopefully, someone in the community will come up with a solution.

Hi James,

I was finally able to talk with someone at Sage in customer support who did understand the problem - and who acknowledged that this is a programming issue, not a "you don't know how to make a calculated field" issue.

I just installed the latest update to 19.2 (with the year end information) and it appears to me that the issue is now resolved. The table "Vendor Invoice Activity" has been added in the available tables for reports in the A/P screen, so I think this will fix the problem. I will confirm when I have had time to play with it a bit.

I agree that we should be able to talk about these things in the forum. Sometimes forum members have useful insights that can solve the problem.

We did not end up having to pay a fee to have this fixed ... and the customer support supervisor I finally was able to speak with was extremely helpful.

Note: be sure to fill out the surveys on your customer support experience honestly -- this was what enabled me to speak with someone who actually was able to help me.

So .. I had a chance to play with the update. This is still not fixed.

Vendor Certificates and Vendor Activity are not linked in any way that allows me to access both of them for a report.

This is something I've been told is in the "development" side at this point (a couple of weeks ago), so I assume it just hasn't made it to the top of the list yet. We have a BAD workaround, but a workaround never the less (requires printing 2 reports and then comparing them)

BrendaVM-

A manager from Sage will be contacting you back in regards to your question.

Thank you!