Hi dfingliss,

We are actively looking in to this to try to find a solution. If you (or anyone else on the thread) would be willing to post the specifications of the workstation and/or server, that would assist us in our testing. Please include:

Processor

RAM

Hard disk type

Also these questions:

Does it happen to all users on all workstations?

Does it happen when logged in to the server as the domain admin and Sage admin?

Are you using Sage Replicator, Paperless, MyAssistant, Timberscan, or any other 3rd party applications that access Sage data?

Are you using Record security or File security in Security Administration?

Thanks!

Hi dfingliss,

We are actively looking in to this to try to find a solution. If you (or anyone else on the thread) would be willing to post the specifications of the workstation and/or server, that would assist us in our testing. Please include:

Processor

RAM

Hard disk type

Also these questions:

Does it happen to all users on all workstations?

Does it happen when logged in to the server as the domain admin and Sage admin?

Are you using Sage Replicator, Paperless, MyAssistant, Timberscan, or any other 3rd party applications that access Sage data?

Are you using Record security or File security in Security Administration?

Thanks!

We have the same hardware and environment we had in Vs. 16.  We are not using Replicator, Paperless, My Assistant, Timberscan, and we even uninstalled the antivirus in a last ditch effort.  It happens at all workstations.  It happens when logged into the server as the domain admin and the Sage admin.  Favorites works the way it should.  Desktop apps do not work the way they should.  The Desktop calls back to the Server when we try Application-Task or Application-Setup under the Application tab.  It does not call back to the server from Favorites. Over 5 support sessions, you have tried turning the Actian cache engine on and off to test.  You have tried reinstalling Actian twice.  You have suspected our OS, our antivirus, and our processor speed.  There's nothing wrong with us.  The problem is Desktop.  Mark Smethers found a work around for us through a registry edit which will work only for small networks.  I suggest you talk to Mark who understands the problem.  We look forward to you fixing the Desktop. 

Occurs on our server running version  Sage 300 CRE 18.2.2.

To note, as an example, after loading AP > Tasks one time this does not occur on immediate subsequent attempts to replicate the delay. This said, if I go away form the menu for 15 minutes I experience the same delay. (Memory?)

Server Specs are above recommendations, feel free to reach out for details.
Occurs to all users including Domain/Sage admins.
Occurs on workstations along with the application server.
Occurs in data folders where record security on and in data folders where record security is off.
Numerous 3rd party apps are installed, but do not appear to be bogging down the server. Yet to configure replicator with 18.2.2 and deal with the performance hit that may cause. Server memory and CPU is not maxing out.

Thank you for confirming that you are working on a solution. I've been waiting on a follow up call from a Sage manager since the end of December (still waiting) regarding this issue and, as some others have commented, have had numerous calls with Sage some of which tried to pawn off the behavior on the environment. As part of the suggested troubleshooting from Sage I even installed 18.2 on a standalone machine (a graphics powerhouse we have in house) and the behavior was the same on a fresh install with Sage sample data.

Intel XEON E5-2680 2.4ghz (2 processors)

24GB

SSD

All users work with Sage either via remoteapp connection or open it directly on the server through RDP connection. Behavior occurs for all users, domain admins, and Sage admins.

We are not using Sage Replicator, Paperless, MyAssistant, Timberscan, or any 3rd party apps that access Sage data.

We do use record security to restrict user access by job.

Would you share the workaround?