Hi EBACANI,

You may want to try searching the exact error message you are seeing in our online knowledgebase at https://support.na.sage.com

Many Aatrix errors come down to file permissions on the workstation or server, or processes getting blocked by anti-virus, malware prevention, or other safety or security applications. You can have your IT Administrator or Domain administrator login to your computer and see if it works for them. Also you can review this article:

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=22279

Thanks!

Hi EBACANI,

You may want to try searching the exact error message you are seeing in our online knowledgebase at https://support.na.sage.com

Many Aatrix errors come down to file permissions on the workstation or server, or processes getting blocked by anti-virus, malware prevention, or other safety or security applications. You can have your IT Administrator or Domain administrator login to your computer and see if it works for them. Also you can review this article:

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=22279

Thanks!

Thank you Jesse.  I've checked with my Sage Business Partner.  He tried processing on the server and was successful but when done on the workstation, he gets the same error message.  So I do think it is a permission error.  I am having my IT Administrator re-check the permissions again but he previously noted that permission has been granted.