Hi CogyG,

If are using a desktop configuration file that is not either the default name (Default.dskx) or in the default location (C:\Users\<username<\AppData\Roaming\Sage\Common Desktop\Version 3.0\Configuration\Default.dskx)The path to the desktop configuration file is stored in the Windows Registry:

Computer\HKEY_CURRENT_USER\Software\Timberline\Desktop

Because the is a Current_User key, if another user logs in to the workstation, or the user gets a new workstation, the desktop configuration would revert to the default until it the modified configuration file is selected in Desktop settings. 

It sounds like the customized configuration file path in the registry may be getting lost, either from renaming or deleting the Timberline or the Desktop registry key (for troubleshooting) or from reinstalling or updating Windows.

I hope this helps the next time you run into this.

Thanks!

Hi CogyG,

If are using a desktop configuration file that is not either the default name (Default.dskx) or in the default location (C:\Users\<username<\AppData\Roaming\Sage\Common Desktop\Version 3.0\Configuration\Default.dskx)The path to the desktop configuration file is stored in the Windows Registry:

Computer\HKEY_CURRENT_USER\Software\Timberline\Desktop

Because the is a Current_User key, if another user logs in to the workstation, or the user gets a new workstation, the desktop configuration would revert to the default until it the modified configuration file is selected in Desktop settings. 

It sounds like the customized configuration file path in the registry may be getting lost, either from renaming or deleting the Timberline or the Desktop registry key (for troubleshooting) or from reinstalling or updating Windows.

I hope this helps the next time you run into this.

Thanks!

The configuration file has been renamed and is also placed on the network so multiple users are applying the file with for the favorites at the same time. My theory was; since the file is on the network, it might be getting lost when disconnecting from the office network. I wonder if i make a local copy of the file on all devices, would that stop the file from disappearing? For example place it under the path you gave me above. 

I would think that would work, if nothing else it may narrow it down to an issue with a particular user or workstation.