How do I remove old cash accounts from the system?

SOLVED

I am the new CFO for a company that has been using Sage CRE for 15+ years.  I started to use the Reconciliation Dashboard to close my first month and noticed there are a number of cash accounts in the system that have not been used for years.  They are incorrectly showing balances in Cash Management but the GL correctly shows them at $0.00.  How do I remove the balances in cash management and delete these accounts?

Parents Reply
  • 0 in reply to Jesse Gordon

    I was able to locate that KB article, but I can not delete bank accounts that have balances from cash management.  I guess I have a more serious issue.  For example, there is an account that has not been used in a decade that is showing a balance of ($208,910.27) in cash management while the general ledger shows the accurate amount of $0.00.  

    How do I get the balance of this cash account to $0.00 in cash management without changing any other accounts, so that I can then delete the cash account?  Like I mentioned before, I am new to my company and sage.  I have no idea how CM and GL could be so far off for so long.

Children
  • 0 in reply to Bryan Wates

    Hi Bryan,

    If your company has an active support plan, you can call in to support and have someone look at the bank with you to determine the best way to clear the balances.

    You may also want to contact your certified Sage consultant for assistance with larger scale clean up, archiving and reconciliation to make thing more efficient in the software.

    If you message me your account number I can look up your consultant and support plan for you.

    Thanks!