Void

Question

Simple for most but for some reason I am not finding the area of the software to where I can void a check that was ate by my printer. I am not able to also put a photo on here. Thanks in advance.

Jesse Gordon · Answer

Hi suzamnmesjm, 
 If your check was destroyed when printing a check in Accounts Payable or Payroll, you can reprint the check on a new check number and that will automatically void the old check number. 
 If the check was destroyed but no checks were printing in Accounts Payable or Payroll, you can enter a voided check in Cash Management. Here is an article from our knowledgebase at www.sageKB.com: 
 Article 42289: How can I record voided or destroyed check numbers in Cash Management? 
 As for adding a picture in Sage City, click on the icon on the upper-right hand corner of the window to get to your account settings. 
 Thanks!

Jesse Gordon · Answer

Hi Tracy, 
 In Accounts Payable, Tasks, Reprint Checks will allow you to print your check on a new check number (And date, if you need to). This process automatically voids the old one. 
 In Payroll, if the check is not posted, you can reprint it from the Print Checks task. Here are the articles from our knowledgebase at www.sageKB.com that talk about this: 
 Article 17950: How do I reprint Accounts Payable checks? 
 Article 24979: How do I reprint a posted Payroll check? 
 Article 21390: How do I reprint an unposted Payroll check? 
 Thanks!

April Dahl · Answer

If this is a check that was never recorded in AP or PR, and you just want to get it recorded in the software that the check is voided, you can do that in CM Tasks > Edit Register to enter the voided/damage check. This is Sage Knowledgebase article 42289 "How can I record voided or destroyed check numbers in Cash Management?"

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