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KenR-HM

GL transaction file in use error at login

SOLVED
Posted By

We have a frustrating situation where, if someone prints a GL report to screen and leaves it open, another user cannot login to the GL application.  They receive an error message, "GL transaction file in use."  If the user in the system closes that report on the screen, the new user can login.  This problem gets more complicated when multiple users are in the system and multiple users have reports open.  We usually just ask everyone to logout so the new user can login, but this gets annoying real fast.  Does anyone have a solution for this problem?

Ken

Parents
  • 0

    Ken,

    Are the uses using Desktop?  also, are they running these reports from the applications - like GL report from GL?  How many licenses do you have per application?  If you have one use per app i suggest using IA if the users and not directly entering data into the applications.  

  • 0 in reply to Bill Kormoski

    Hi, Bill.  The best answer I know to give about Desktop is, we have it and people are supposed to be using it, but are they 100% of the time?  I could not say that for certain.  We have enough GL licenses because almost no one besides Accounting staff accesses GL and we have one more GL license than Accountants.

Reply
  • 0 in reply to Bill Kormoski

    Hi, Bill.  The best answer I know to give about Desktop is, we have it and people are supposed to be using it, but are they 100% of the time?  I could not say that for certain.  We have enough GL licenses because almost no one besides Accounting staff accesses GL and we have one more GL license than Accountants.

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