Shortcuts in Favorites Menu on Desktop won't open

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I have many, many shortcuts set up in my Desktop Favorites.  All of a sudden, a few of them don't open. In fact, not only do they not open, but they lock up the desktop application.  The only way I can get out is to go to task manager and force Sage to close.  Has anyone run into this issue before? 

*I am not on a large resolution, both of my screens are at 100%.

*This issue occurs via Remote Desktop connection to my in-office computer, as well as when I am actually in the office on the computer that's running Sage. 

So the two things I thought might be the issue (resolution or remote connection) have both been ruled out.  

Thank you...

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  • 0

    I have had similar issue when the shortcuts become corrupt either because someone deleted what a shortcut was pointing at or it simply had issue for no reason.  In my case I usually got an error though that kicked me out of Sage.  The fix was to delete the shortcut and recreate it.  In my experience when Sage appears to "lock" it is not actually locked rather the screen trying to open has lost focus and is opening on a monitor that does not exist or off the screen.   There is a Sage KB on resetting the positions of screens within the program if you think that may be the issue.  I can find it if you do not.  Thanks

  • 0 in reply to Jeff Rudacille

    Completely forgot to mention that I also did re-create the shortcuts and the error persists.  Thank you for trying to help.  I will look for the article, I think I know what you are referring to where it cascades all your windows??

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