I have an Invoice that is showing in my aging as open however when you do an inquiry on that invoice it shows paid in full. How do I get this invoice off my aging report?
Which Aging report are you running. It may be that the date paid is greater than the cutoff date entered.
KB 45693 provides a list of reasons a paid invoice may be showing up on reports/inquries
I am running the Invoice Aging with Cut-off Date. I have check - the invoice date and the payment date are the same. I have changed the cut off date as it was farther into the future than when the check is printed. The invoice still shows up on my reports and it isn't in the select invoices to pay.
Non of these articles work or do not pertain to my problem
MKS,
Try looking into the individual transactions of the invoice at AP>Inquiry>Other>AP Transactions. You are looking for unusual dates on the invoice entry or check date or possibly Change Invoices.
I have had this happen when an invoice has been changed after it is paid, we have changed the job or cost code.
If you have a "dummy: bank account just pay it through there, or else enter an eft payment in create manual/quick checks for zero dollars to get it off of the list.
This worked - I found what was going on. Thank you so much - that make s it such an easier fix. Appreciate your response!
*Community Hub is the new name for Sage City