Sage 300 CRE - Lack of Any Real Updates or Enhancements

We have been a long-time user of Sage 300 CRE (10+ years).  The upgrade and product enhancement process has always been poor, and it seems to have gotten progressively worse in the past few years.  I'd go as far as to say it's egregious - users pay thousands of dollars a year for upgrades and product support, yet all Sage seems to ever do is fix a glitch here and there.  For instance, users have been asking for Sage to make the font bigger in certain windows, or give us more characters on certain lines - even simple fixes like that are ignored, version after version after version.  We pay what I consider over-priced annual support (now it's at 22% of license costs??) for an utter lack of product enhancements and development.  I ask my fellow Sage users, is my company the only one that is absolutely incensed over this?  And I ask Sage - are you trying to sunset this product, and you're just not letting your users know?  Has the budget for Sage 300 development been slashed down to nothing?  A few weeks ago, I saw a thread pop up about this same issue, and the powers that be over at Sage quickly shut it down.  All I know, is we are SICK AND TIRED of paying exorbitant fees every year and getting little to no product enhancements in return.  It's almost criminal...

Parents
  • Thank you, everyone, for these forum posts concerning the state of Sage 300 Construction & Real Estate. First and foremost, we want to assure you all that Sage is committed to, and continues to, invest in Sage 300 CRE. That said, we hear you loud and clear, and want to respond to your concerns regarding the state of the 300 CRE product and services.

    To that end, Sage will be holding a series of webcasts to answer all your questions and provide visibility of the product roadmap. These webcasts will be hosted by Sage product management and leadership with an opportunity for live Q&A. Please reach out to me either through SageCity or by email for an invite to those sessions, my email address is [email protected].

    Thank you, 

    Phil

    Phillip Wiering

    Product Manager

    Construction and Real Estate

    Sage

Reply
  • Thank you, everyone, for these forum posts concerning the state of Sage 300 Construction & Real Estate. First and foremost, we want to assure you all that Sage is committed to, and continues to, invest in Sage 300 CRE. That said, we hear you loud and clear, and want to respond to your concerns regarding the state of the 300 CRE product and services.

    To that end, Sage will be holding a series of webcasts to answer all your questions and provide visibility of the product roadmap. These webcasts will be hosted by Sage product management and leadership with an opportunity for live Q&A. Please reach out to me either through SageCity or by email for an invite to those sessions, my email address is [email protected].

    Thank you, 

    Phil

    Phillip Wiering

    Product Manager

    Construction and Real Estate

    Sage

Children
  • in reply to Phillip Wiering

    I could not agree more about the opinions expressed in this thread.  Sage 300 really needs to step up their game or they will be losing us, and based on this thread many others, as a customer.  After 15+ years, the complacency is just sad.  I've expressed my frustrations so often to Sage that I don't even bother any longer.  Supplementing deficiencies with third party software is NOT the solution.  I am now looking into processing ACH payments.  I plan on reaching out to support, but I already know the answer will be another product to purchase.  So very frustrating!

  • in reply to Phillip Wiering

    Phillip-

    I'd like to be included please.

  • in reply to Phillip Wiering

    Do you know how may Sage CRE Product Roadmaps I have listed to since 2008?  I was even in the control group that tested Mobile Projects and then tried Project Connector.  I'm like the others I have heard so many promises and enhancements that never happened. We pay over $10,000 a year basically for the payroll and tax updates.  We could even drop licenses but our support doesn't get reduced - just increases annually.  Until we actually GET some real enhancements the support price should be REDUCED.  

  • in reply to Teresa J

    I'm in agreement. We will drop SAge and the end of our contract year. Probably go with Quicken for payroll.