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Pyramid Masonry

Sage 300 CRE - Lack of Any Real Updates or Enhancements

Posted By

We have been a long-time user of Sage 300 CRE (10+ years).  The upgrade and product enhancement process has always been poor, and it seems to have gotten progressively worse in the past few years.  I'd go as far as to say it's egregious - users pay thousands of dollars a year for upgrades and product support, yet all Sage seems to ever do is fix a glitch here and there.  For instance, users have been asking for Sage to make the font bigger in certain windows, or give us more characters on certain lines - even simple fixes like that are ignored, version after version after version.  We pay what I consider over-priced annual support (now it's at 22% of license costs??) for an utter lack of product enhancements and development.  I ask my fellow Sage users, is my company the only one that is absolutely incensed over this?  And I ask Sage - are you trying to sunset this product, and you're just not letting your users know?  Has the budget for Sage 300 development been slashed down to nothing?  A few weeks ago, I saw a thread pop up about this same issue, and the powers that be over at Sage quickly shut it down.  All I know, is we are SICK AND TIRED of paying exorbitant fees every year and getting little to no product enhancements in return.  It's almost criminal...

Parents

  • Thank you, Pyramid Masonry, we could not agree more.  Our company purchased Sage (actually Timberline) in 1998.  I have to say things were better BEFORE Sage bought Timberline.   Support has become worse and worse, and we have been forced to build so many workarounds ourselves to make up for the deficiencies in this system,  it is ridiculous.  I am retiring, and have once again suggested strongly to the  owner that Sage be dumped as soon as possible.  Just one example of our biggest complaints -- in Accounts Payable, lien waivers do not include credit amounts.   We have begged repeatedly for this to be corrected, but both Sage knowledgebase and Sage Support offer only one solution:  go through all lien waivers after they are corrected, and recreate manually any that need to be adjusted to include credits.  Bogus!  I even got so far as a Vice President at one time on another issus, and asked for a resolution to the lien waiver problem, and suddenly, he ghosted me.  No further response to my e-mails, nothing.

    To Mr. Philip Weiring, I say, Sage Support for 300CRE would be a joke, if it weren't so sad.   Product Roadmaps, my eye!

    This is probably the most aggressive, confrontational business correspondence I have written in the 47 years since I have been working.   I prefer to be more professional, and cooperative.  Unfortunately, I have given up on Sage responsiveness. 

    Patty Ciresi, (Lame Duck) Controller for Storms-McMullen Electric, Inc. in Indianapolis, IN.

         

Reply

  • Thank you, Pyramid Masonry, we could not agree more.  Our company purchased Sage (actually Timberline) in 1998.  I have to say things were better BEFORE Sage bought Timberline.   Support has become worse and worse, and we have been forced to build so many workarounds ourselves to make up for the deficiencies in this system,  it is ridiculous.  I am retiring, and have once again suggested strongly to the  owner that Sage be dumped as soon as possible.  Just one example of our biggest complaints -- in Accounts Payable, lien waivers do not include credit amounts.   We have begged repeatedly for this to be corrected, but both Sage knowledgebase and Sage Support offer only one solution:  go through all lien waivers after they are corrected, and recreate manually any that need to be adjusted to include credits.  Bogus!  I even got so far as a Vice President at one time on another issus, and asked for a resolution to the lien waiver problem, and suddenly, he ghosted me.  No further response to my e-mails, nothing.

    To Mr. Philip Weiring, I say, Sage Support for 300CRE would be a joke, if it weren't so sad.   Product Roadmaps, my eye!

    This is probably the most aggressive, confrontational business correspondence I have written in the 47 years since I have been working.   I prefer to be more professional, and cooperative.  Unfortunately, I have given up on Sage responsiveness. 

    Patty Ciresi, (Lame Duck) Controller for Storms-McMullen Electric, Inc. in Indianapolis, IN.

         

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