Sage 300 CRE - Lack of Any Real Updates or Enhancements

We have been a long-time user of Sage 300 CRE (10+ years).  The upgrade and product enhancement process has always been poor, and it seems to have gotten progressively worse in the past few years.  I'd go as far as to say it's egregious - users pay thousands of dollars a year for upgrades and product support, yet all Sage seems to ever do is fix a glitch here and there.  For instance, users have been asking for Sage to make the font bigger in certain windows, or give us more characters on certain lines - even simple fixes like that are ignored, version after version after version.  We pay what I consider over-priced annual support (now it's at 22% of license costs??) for an utter lack of product enhancements and development.  I ask my fellow Sage users, is my company the only one that is absolutely incensed over this?  And I ask Sage - are you trying to sunset this product, and you're just not letting your users know?  Has the budget for Sage 300 development been slashed down to nothing?  A few weeks ago, I saw a thread pop up about this same issue, and the powers that be over at Sage quickly shut it down.  All I know, is we are SICK AND TIRED of paying exorbitant fees every year and getting little to no product enhancements in return.  It's almost criminal...

Parents
  • I'm glad that a lot of other users feel the same way.  The question is:  Is Sage going to do anything about this, or keep forcing its user base to pay exorbitant fees for getting next to no upgrades or product enhancements, year after year?  This is software is some of the priciest on the market, not to mention the annual upgrade/support fees... what are we getting for it???  Whose attention does this have to be brought to in order for some real changes to occur??

  • in reply to Pyramid Masonry

    Has anyone seen an updates or improvements in the software since this post over a year ago??  

Reply Children
  • in reply to Teresa J

    Nope! Not a single one!

  • in reply to BarbTorrence

    We're on 20.3.1 and there are no noteworthy updates.  This has been my frustration as well since joining our firm 10 years ago.  A cloud based version would be great.  I feel like their solution is to purchase Sage Intacct.  At some point, I am confident they will totally give up on Sage 300.  

  • in reply to Teresa J

    I had drafted this reply in response to the post asking about why the Last Check Amount field on the Misc Tab of Employee Setup is blank if the employee receives direct deposit, but never sent it because I gave up hope on 300CRE improvements long, long ago:

    When this feature is finally included in an update 15 years from now, it will still be displayed in a non-scalable font that cannot be clearly seen without magnification on a monitor that has a resolution greater than 640x480. I don’t mean to be mean, but Sage clearly knows how many 300CRE feature requests are out there and how long paying users have been asking for them without receiving much in the way of implementation.