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mpb33

Accounts Receivable

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Posted By

My A/R person did something with voiding or adjusting payments to an open invoice.  Somehow there are now postings to the A/R (reflected in the aging report) that state "Not Used" under the Tran Type, and gives a Non-Job negative amount.  Since I cannot ask her exactly what she did, can you tell me how/why this was generated, and how do I eliminate these entries?

Thanks for any insight...

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    This may be the result of an issue that can happen when applying/unapplyling cash receipts in AR, Tasks, Adjust receivables. Take a look at KB 81284 to see if perhaps this may have been what happened.  I can't say for sure that's what is going on in this case, but it is a possiblity. You can call support to have an evaluation of the AR data performed to look for potential issues with the data.

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  • 0
    SUGGESTED

    This may be the result of an issue that can happen when applying/unapplyling cash receipts in AR, Tasks, Adjust receivables. Take a look at KB 81284 to see if perhaps this may have been what happened.  I can't say for sure that's what is going on in this case, but it is a possiblity. You can call support to have an evaluation of the AR data performed to look for potential issues with the data.

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