Hi Tommy1311,

Which rent roll report are you using? Property Management has five rent roll designs, one of them is a Crystal Report design, so these reports pull information differently.

April

Sorry it's literally the one in P.M. under Reoprts --> Leasing --> Rent Roll

Our default ones are under the Reports > Rent Rolls menu. The Crystal Report design version is named Rent Roll, so I'm going to assume you are also using a Crystal design.

Which means you will want to see what the Effective Date and Amount is on the recurring charge:

1. In PM, go to Tasks > Manage Leases > Change Lease
2. Select the lease
3. Select the Recur Chgs tab
4. On the recurring charge, click where it shows the amount per month. This will open the Recurring Chg Log window.
5. What is the Effective Date (or dates if there is more than one) and Amount? What is the As of Date you're using on the Rent Roll report? Is the Effective Date after that date?

They have been a tenant for 4 years now, so we use a custom rent roll report, so its not urgent.

I have been trying to correct it every now and then.  I have been using SAGE for years now and still can't figure this one out. The recurring charge tab is correct with all the info and dates. I even opened up P.M. on two different screens and compared it against a similar tenant setup and found NO differences.  I am just hoping someone can tell me to check some where I have not... 

Here's some additional ideas:

• What SF type is assigned on the recurring charge? It's one of the fields on the Recur Chgs tab that often is overlooked. Is this square footage type different from the Square Footage type selected when running the Rent Roll report?

• You're report may be using the Current Rent field from the unit. In Setup > Units, does the unit have a Current Rent amount?

• I'm wondering if that recurring charge record is missing the Property. Sage Knowledgebase article 25893 "The Monthly Rent, Annual Rent, and/or Other Monthly Charges are incorrect on the Rent Roll reports in Property Management" has a report attached to identify if a recurring charge record is missing the Property. 
  Or you could just delete the recurring charge and set it back up again. Before doing that, do you have Escalations or Recoveries set up on that recurring charge?

I will check each item you mentioned and that SAGE KB article as well and get back you.

Thanks!

Well April the trick that finally worked was deleting the recurring charge and re-entering it.  I know it did this before in the years past, but for some reason this time it worked!!

Thanks for your help!

Glad to hear it!!!