Hi Rutha,

A screen capture would be helpful, but we don't want you to post sensitive information here.

If I understand you correctly, this is in the Reconcile task, correct?

Is it the Cleared Amount column that is the problem?

Does it happen on all the tabs (Checks, Deposits, Misc, All)?

Are you scrolled all the way to the right?

Do you see all of these buttons on the right-side? Finish, Finish Later, Cancel, Quick Select, Find, Conditions, Statement, Attach, Help

Are any of the buttons missing?

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Heres a look at the problem.  In Cash management - This 144 where it says "reconciled" should really be 144,655.23

I just posted a screen pic- The amounts on checks clearing are accurate and show the full dollar amount.   Only where the bottom portion to see the reconciled amounts is it doing this.

I see the Statement date is incomplete too, you can only see the month and day. The fonts are also oversized for the buttons and fields. This looks like your Windows display text size is larger than the 100% default setting that is recommended.

Do you know what your Operating System is?

These are the steps for Windows 10. The steps can vary depending on your Operating System.

Windows 10

1. Launch the Settings from the Windows Start menu
2. Go to Display
3. Locate Change the size of text, apps, and other items:
4. Use the slider to set to 100%
5. Close the window
   Note: You may need to log out of Windows and back in before the change takes effect; to do this, click the Windows Start button and select Log Off

Sadly that did not fix the problem

Do you connect remotely to a Terminal Server or through a Remote Desktop Connection?

Through a server. Other colleagues that connect same do not have this issue.

BTW- thanks for all your recommendations so far

That setting would be associated with your user profile, so it could be different for each user. You may need your IT's help if you can't access those settings on the server.

Your issue is very indicative of that setting, so I would be somewhat surprised if that's not it.

However, another thing that comes to mind is the registry key. So if the above does not resolve it, I think another thing to try would be renaming the Cash Management registry key. If you see a similar problem in other applications, then you can try renaming the Timberline registry key.

You'll likely need your IT to access the Registry Editor, but it will need to be under your Windows profile. The registry keys I mentioned are:

(for only Cash Manaagement) HKEY_CURRENT_USER > Software > Timberline > Cash Management

(for all of Sage 300 CRE) HKEY_CURRENT_USER > Software > Timberline

They can right-click on that folder key (Cash Management or Timberline), select Rename, and add "old" at the end (Cash Management old, or Timberline old). Then when you go back into the software, it will recreate the keys.