Issue a credit invoice to fix the billing error. From AR select Adjust Receivables for this customer, unapply the last payment received, then re-apply the payment but select the credit invoice first then the original invoice from the unapply which will leave unapplied cash on the customers account. Now refund the unapplied cash to offset the actual refund given the customer using a suspense account as a medium for both entries.

Issue a credit invoice to fix the billing error. From AR select Adjust Receivables for this customer, unapply the last payment received, then re-apply the payment but select the credit invoice first then the original invoice from the unapply which will leave unapplied cash on the customers account. Now refund the unapplied cash to offset the actual refund given the customer using a suspense account as a medium for both entries.

Thank you!

Hi Jmorganjr, happy to see that the community helped you figure out a solution!

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