Invoices not posting to AR

Posted By Edlund33 over 2 years ago

I recently entered several invoices in Quick Bill. They have all been printed from billing and appear to have posted normally with no error messages on the posting reports. I have posted all my other modules ie EQ, JC, PR, GL etc as well.

Now I'm trying to enter some AR receipts under Enter Cash Receipts and none of these invoices are showing up in the dropdown menu. They do not show up in adjust receivables either.

I have not yet closed out 2020 yet because I'm still waiting for closing entries from the accountant. I tried opening up more periods in GL but that did not remedy my issue.

Does anyone have any idea where the problem might be and how to get them posted so I can enter the payments received?

Thanks,

Marilyn Edlund

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0 Balcoda Support over 2 years ago

Hi Marilyn,

Run a report in Billing; Billing>Reports>Invoice Status, select unbilled for BL invoice and then active for CN-Contract. Print preview.

Do you have detail on that report?
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0 Edlund33 over 2 years ago in reply to Balcoda Support

Yes the invoices in question show up in this report with the status "printed" but no other clues to explain why they are not showing up in the dropdown for each customer under enter cash reciepts.
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0 Denise Paulus over 2 years ago in reply to Edlund33

If these invoices are showing up in Billing when running the Invoice status selecting the UNBILLED BL Invoice file, the invoices have not posted from BL to AR yet and therefore aren't in AR. You will want to try running Post invoice in Billing and then review the posting journal to see what is posting, what is not posting and if there is a message on the journal indicating why these invoices aren't posting. If for some reason the invoices are ON HOLD they won't post.
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0 Denise Paulus over 2 years ago in reply to Edlund33

If these invoices are showing up in Billing when running the Invoice status selecting the UNBILLED BL Invoice file, the invoices have not posted from BL to AR yet and therefore aren't in AR. You will want to try running Post invoice in Billing and then review the posting journal to see what is posting, what is not posting and if there is a message on the journal indicating why these invoices aren't posting. If for some reason the invoices are ON HOLD they won't post.
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0 Edlund33 over 2 years ago in reply to Denise Paulus

Yes I have already posted the invoices in Billing. The posting journal showed no errors or clues to why they arent posting to AR. I have checked to make sure they are not on Hold.
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0 Denise Paulus over 2 years ago in reply to Edlund33

You may want to try pulling the invoices up in Enter Quick Bill, deleting them and then reentering them. Or reach out to support to have a support analyst take a look to see if they can help you figure out why the invoices aren't posting.
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0 Edlund33 over 2 years ago in reply to Denise Paulus

I tried re-entering a few but that doesn't seem to work either. I will contact support. Thanks everyone for your suggestions!
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