Accounts Receivable showing "Not Used" on Aging Report

My Accounts Receivable person did some adjustments to clean up our aging report.  Not exactly sure what was done, or how done, whether it was by AR Credit/Debit, Billing Credit/Debit, etc.but now I have "Not Used" on the aging report listed under the clients name with the dollar amount reflected in the open column.  Can anyone tell me what has happened, and how to clear this out?  Thanks for any asistance.

Parents
  • Thank you for the input.  It's not a timing issue, as the adjustments were made with accounting date of 9/30//21, and the agung report was run with a 10/07/21 date.

    As for reapplying the receipts, these were already on our aging as an open invoice, then a credit invoice to zero out the open.  Could not clear them as we were no longer performing work for this client (we would have cleared them when the next receipt was received).  We wanted to get these two "open items" off of the report.  If I go back now to Void or Adjust them, there isn't a way as they do not show up as the client open items on their account...it's very perplexing as this should not happen.

Reply
  • Thank you for the input.  It's not a timing issue, as the adjustments were made with accounting date of 9/30//21, and the agung report was run with a 10/07/21 date.

    As for reapplying the receipts, these were already on our aging as an open invoice, then a credit invoice to zero out the open.  Could not clear them as we were no longer performing work for this client (we would have cleared them when the next receipt was received).  We wanted to get these two "open items" off of the report.  If I go back now to Void or Adjust them, there isn't a way as they do not show up as the client open items on their account...it's very perplexing as this should not happen.

Children
  • in reply to mpb33

    in that case, unnapply a previous cash receipt from that custom.  Then reapply it to the open credit, the debit and the invoice you unapplied this cash receipt from.  

    The debit and credit that zero out just need to be "paid" so doing it with a prior cash receipt will make that happen.