hh2 Synch Issue with Sage New Monthly Subscription

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We are encountering issues where hh2 stops synching with Sage due to the new monthly subscription model. The Sage pop-up message in regard to license expiring halts the synch. We have to click the "do not show again" box to eliminate the message then hh2 starts synching again. How do we avoid having to do this every month or are others encountering this issue?

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  • 0 in reply to bseguin
    SUGGESTED

    Hi - looking at the article for downloading update 1, it says that after you install the update, the version in Help > About won't change. Follow the steps in KB 102359 to look at the Install Version History Log. If you applied v22.2 Update 1, near the end of the file you'll see Install Name: 22.2.1 Update 1. If you don't see that, log onto www.sagekb.com and search for article 117785 to download and install the update to your server and workstations.  

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