Hello there. At this point if an AR Customer is on Hold Status, this unfortunately precludes it from even having Finance Charges created. At this point Product Management is aware of this and will submit a product Enhancement Request, however for now the only workaround is to use KCS Article 42138 "When trying to Generate Finance Charges the status on an invoice is listed as held" for our workaround steps!

Hello there. At this point if an AR Customer is on Hold Status, this unfortunately precludes it from even having Finance Charges created. At this point Product Management is aware of this and will submit a product Enhancement Request, however for now the only workaround is to use KCS Article 42138 "When trying to Generate Finance Charges the status on an invoice is listed as held" for our workaround steps!

I've done an enhancement request for it as well last year. Thanks for the response.