The majority of our customers are able to download and update taxes from within the payroll product. These steps are documented in How do I download and update taxes in the Payroll application.

Some customers on Subscription business care plans or who access Sage 300 CRE through our Sage Partner Cloud may receive an error message when they attempt to download taxes from within Payroll. (Error: Your Service Plan is expired.) If this is your experience, you will need to download Payroll tax files manually.

In addition, if you do not have internet access you will need to follow the instructions to manually download and update the Taxes on your system.

Our Payroll Tax download articles include steps on how to download and update your Payroll tax files manually from our Knowledgebase, select the appropriate country article below: 

• Download the latest Sage 300 CRE US Payroll Tax update (100820)
• Download the latest Sage 300 CRE Canada Payroll Tax update (94922)

Note: If a previously viewed article appears, search for Sage Knowledgebase articles listed above.

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