There are many resources available when it comes to getting more information about your Sage solution, depending on what you need and your preferences for contact. You can find links to all available resources at www.Sage.com/Resources.

We've highlighted a few of our resources. See how we can help you:

Sage City Online - www.SageCity.com

Available 24/7, the online community is a great place to ask questions and share product experiences, tips, tricks, and suggestions with colleagues as well as industry and product experts.

To join: When you get to the Sage City homepage, click on “Join” in the upper right hand corner.

Need assistance? Send an email to [email protected].

Helpful “How-to” Videos – available on the Sage Fixed Assets YouTube Page

Available online 24/7, the Sage Fixed Assets How-to Videos show step-by-step instructions for a variety of topics such as:

• How to troubleshoot the form 4562 
• What are the Beginning Fields used for? 
• How to run the Depreciation Expense Report 
• How to do a custom import - Part 1 
• How to do a custom import - Part 2 
• MACRS Calculation 
• How to use the Sage Customer Portal 

• YouTube Video - How to register your Sage Fixed Assets program.
• YouTube Video - How to backup your Sage Fixed Assets data.
• YouTube Video - How to change general asset information

Sage Customer Portal: http://customers.sagenorthamerica.com/

Available online 24/7, the Sage Customer Portal is the place to go to register or retrieve product activation codes, as well as locate product and tax service updates. In addition, Sage Business Care customers can access the Sage Knowledgebase.

To join: When you get to the homepage, click on “Sign up for an Account.

Sage Knowledgebase: https://support.na.sage.com/selfservice/microsites/msbrowse.do?UMBrowseSelection=SG_SAGEFIXEDASSETS_1

Available 24/7 through the Sage Customer Portal, Sage Business Care customers can search the same Knowledgebase our support analysts use to answer questions over the phone. Note: To access all kb content you will first need to login to the Sage Customer Portal and select Knowledgebase.

Sage Fixed Assets Year End Center: http://na.sage.com/Sage-Fixed-Assets/Support/Tax-Center

Available 24/7, includes articles and resources related to year end!

 Sage University: http://sageu.com

Access an extensive library of online training videos and comprehensive learning resources in Sage U.

To join, When you get to the homepage, click on “Log on to Sage University.”

Sage Fixed Assets Online Support Request: http://customers.sagenorthamerica.com

Submit your questions 24/7 through the Sage Customer Portal directly to our support team and a Support Analyst will respond with either an email or phone call—usually within one business day. To submit an online support request, login to the Sage Customer Portal and click on “Open a case online.”

Sage Fixed Assets Live Chat: http://customers.sagenorthamerica.com

Available 9am to 8pm ET Monday through Friday through the Sage Customer Portal, customers can chat online live with a Support Analyst. To initiate a chat session, please login to the Sage Customer Portal and click on the “Contact Support” link, then “Customer Support Chat” link

Product Downloads: Looking for the latest version of Sage Fixed Assets or related documentation?

Visit the Sage Customer Portal at http://customers.sagenorthamerica.com and from the Main menu select “Product Downloads” within the “Download Application Files” section.