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Lauren Burke

Unable to Restore Company from Provider bbk - Sage Premier

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SAGE FAS Premier - I received a bbk file from our 3rd party provider who used FAS to do some depreciation work for us. We have since purchased our own instance of FAS and are trying to restore the bbk to complete our 2020 fixed asset work and I am presented with the following errors: 

Then once I click "OK" the restore resumes for a moment, then stalls @ 24% in progress - see below. 

We tried this over VPN, thought that might be the issue so I came into the office on the ethernet to our company's network to no avail this made no difference. Is this problem on our end as in our IT department during the install and setup? Or is this a bbk issue to which I would need to go back to our 3rd party provider? 

Appreciate the help! 

Lauren 

  • 0

    Hello Lauren,

    The error you are getting is most likely due to that the attachment path on the application server inside the Database Utility - Premier Depreciation & Tracking is not setup using a Universal Naming Convention (UNC) path (i.e. \\Server\<path>\<share>\Attachments) or you do not have adequate rights to the folder for access. Here is a knowledgebase article to check that out: See How to setup PDF attachment folder Network or Premier Depreciation

    For the other portion how is the client accessing the SQL Server?

    Is it installed on the laptop and then opened on the laptop when you are remote and the link between client and server is the VPN?

    Tell me more in how that is setup on your end.

  • 0

    Understood I will forward this along to our IT team who installed Premier Depreciation and Tracking. Premier was installed on a network server that myself and 2 coworkers access through our laptops. While in the office it just launches from our desktops through the ethernet cord while at home the connection is made through the VPN. We tried to restore the bbk both ways and are still met with the same error. Hopefully this makes sense, I am not as well versed on the installation/connections side of things.

    Thank you!

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    Lauren,

    Perhaps having your IT team contacting Sage Support via Online Live chat or Internet ticket that would lead to a phone call to check the configuration of the Premier system so we can help get the best practice for that.

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