Error Report When Opening Crystal Rept. From Sage Software

Question

In Sage, I normally can click on Reports on the top menu, then Reporting, then Open Existing Report. I then would choose the Crystal
.rpt filename I want to open & select the Refresh With Most Recent Information option. It would then open the Crystal Reports 2016
for Sage program & the updated report. Ever since we had the software updated to 2021.0, it brings up an Error message after selecting Refresh With the Most Recent Information option. The Error message is "Error occurred while opening report - Please contact your System Administrator. Error in formula: 'formula = FasFYEND ((SFA_Company_Information.CompanyNumber), 4,{Depreciation_Asset_Information.Deferred Date (ACE)))' This field name is not known. Details: errorKind". I can work around this by opening Crystal separately, opening the report in Crystal, & refreshing it, but it is much quicker & should work right from Sage.

Lovisa · Answer

Hello Mindy Sue, 
 Thank you for your post of the error. Could you create a support ticket online like an internet ticket? We have another customer with that exact error and want to be able to have this on record internally and work on a permanent solution. 
 The temporary workaround is to open the report in Crystal first then refresh the data. If you open via SFA inside Reports menu, Reporting, open existing report, select option open report with saved data. Refresh the data when the report is opened in the Crystal Reports application. 
 ~Lovisa

Lovisa · Answer

Hello Mindy Sue, 
 Here is the KB Article that will give all the steps on how to apply the hotfix for the crystal error issue after upgrading to 2021.0 or 2021.1 releases of Sage Fixed Assets. Error opening a crystal report after upgrade to 2021.0

Sage Fixed Assets

Error Report When Opening Crystal Rept. From Sage Software

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