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Susan Payne

Issues printing Asset Detail directly to printer

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We have a new employee with a new computer.  Last week the Sage Fixed Asset program was installed on her computer.  She has been unable to print Asset Detail directly to the printer.  Her only option is to save it as a PDF file, open that file in PDF, and print from the separate program.  She is working on large project of cleaning up new assets and will need to do a good bit of printing for backup to changes being made.

I did set up her default printer by going to File and then Print Setup and adding the default printer.  It works for print reports - but not for Asset Detail printing.  None of the other users have ever had this issue.

I was hoping someone could help us to resolve this issue.  Thanks!

  • 0

    Hello Susan Payne,

    Is there an error when trying to print out the main tab (asset detail)? This is helpful in helping troubleshoot. Another option would be to call our customer support for assistance with this issue. Have your customer number that is 10 digit long and starting with 400 and call 800-331-8514 Monday - Friday 9am - 8pm EST.

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    Has the end user tried to set the printer inside the Sage Fixed Assets application by clicking on File menu, Print Setup? In there she can change the printer selection from PDF to something else. Also make sure to check the default set printer in printer and devices in Windows.

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    Thank you for your reply. I would highly recommend that you and/or end user reach out to our customer support team for better assistance and guidance on this issue. The phone analyst have the ability to do a screen share with you to take a deeper look into the issue and work towards a solution. When calling have your customer number (Account ID) ready. The customer number is 10 digits long and start with 400*. Call 1-800-331-8514 Mon-Fri 9am-8pm EST.

  • 0

    There is no error.  It just goes straight to a box to save it as a PDF file.  It gives no option to print - just save.

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    Yes - as I said above, we did that.  It prints correctly when we run reports - just not for Asset Detail.

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    I ran into this issue today and asked one of my employees who works with Sage FAS more than me.  The way to fix was to open a program (Word, Adobe) and print something directly to the printer.  That cleared it up.

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    Does this fix it so that it will let you go straight to the printer in the future, or is this just always going to be the way to print asset detail?  It just seems odd that all of our other users can print straight to the printer chosen as the default.  If it doesn't permanently change it to allow printing to the printer, it is not really any improvement.  This person has to print multiple assets at one time, so that would be a cumbersome process. 

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    Yes!  This issue is something that was happening to a new employee with a new computer.  Here is what we did:

    In Sage, go to File, select Print Setup.  In the box that pops up, select the printer from the Name dropdown box.  Then click OK.  You must restart your computer for this to take effect!  That was our issue before, she did not restart the computer.  Now it works perfectly!

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    Hi Susan,

    I'm having a similar problem. Was anyone able to offer you a solution? Thank you.

*Community Hub is the new name for Sage City